Privacy Policy

Transferlinkz Ltd (“Transferlinkz”, “we”, “us”, “our”) is committed to protecting and respecting your privacy and personal data.

This Privacy Policy explains how we collect, use, process, and protect Personal Data when you use our platform (“Platform”) and services.

1. Data controller

Transferlinkz Ltd
257 James Smith Court, DA1 5XJ
Email: support@transferlinkz.com

For the purposes of data protection law, Transferlinkz may act as either:

A Data Controller (where we determine how and why Personal Data is processed), or
A Data Processor (where we process data on behalf of our customers, such as tour operators)

2. Personal data we collect

We may collect and process the following categories of Personal Data:

2.1 Identity data

Information used to identify an individual, including:

First name(s) and last name
Title (e.g. Mr, Ms, etc.)
Date of birth (where provided)
Nationality (where required for booking purposes)

2.2 Contact data

Information used to communicate with individuals, including:

Email addresses
Telephone numbers (mobile and/or landline)
Messaging contact details (e.g. WhatsApp, where provided)
Emergency contact information (if supplied)
Business contact details (e.g. company email, job title)

2.3 Travel and booking data

Information required to coordinate transfer services, including:

Booking reference numbers and identifiers
Pick-up and drop-off locations
Travel dates and times
Flight details (including flight number, arrival/departure time, terminal)
Number of passengers
Passenger names associated with bookings
Special requirements (e.g. accessibility needs, child seats, luggage requirements)
Driver instructions and operational notes

2.4 Communication data

Records of communications, including:

Messages exchanged via the Platform
Customer service interactions
Emails and support requests

2.5 Technical and usage data

Information automatically collected when using the Platform, including:

IP address
Device type and browser information
Log-in data and access timestamps
Platform usage activity and interaction logs

3. How we use personal data

We process Personal Data for the following purposes:

3.1 Service delivery

To provide access to the Platform
To manage and coordinate transfer bookings
To enable communication between Operators and Suppliers

3.2 Operational management

To organise, monitor, and improve workflows
To track service performance and fulfilment

3.3 Communication

To send service-related notifications and updates
To respond to enquiries and support requests

3.4 Security and compliance

To maintain platform security
To detect and prevent fraud or misuse
To comply with legal and regulatory obligations

3.5 Platform improvement

To analyse usage patterns
To improve functionality, performance, and user experience

4. Legal basis for processing

We process Personal Data under the following legal bases:

4.1 Contractual necessity

Processing is necessary to:

Provide services under our agreement with Users
Facilitate booking coordination and platform functionality

4.2 Legitimate interests

Processing is necessary for our legitimate interests, including:

Operating and improving the Platform
Ensuring security and preventing fraud
Managing business operations

We ensure such interests do not override individuals’ rights.

4.3 Legal obligations

Processing is necessary to comply with:

Applicable laws and regulations
Requests from regulatory authorities

6. International data transfers

Where Personal Data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses (SCCs)
Transfers to countries with adequacy decisions

7. Data storage and security

We implement appropriate technical and organisational measures to protect Personal Data, including:

Role-based access controls
Encryption in transit and, where appropriate, at rest
Secure hosting environments
Monitoring, logging, and intrusion detection systems
Regular security assessments and updates

8. Data retention

We retain Personal Data only for as long as necessary to:

Fulfil the purposes outlined in this Policy
Comply with legal, regulatory, and contractual obligations

Data may be retained for longer periods where required by law or for legitimate business purposes.

9. Data subject rights

Under applicable data protection laws, individuals have the following rights:

Right of access to their Personal Data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to object to processing
Right to data portability

Requests can be submitted to:
support@transferlinkz.com

We will respond in accordance with applicable legal timeframes.

10. Cookies and tracking technologies

The Platform may use cookies and similar technologies to:

Enable core functionality
Analyse usage and performance
Improve user experience

Users can manage cookie preferences through their browser settings.

11. Website visitors and the waitlist

This section covers people who visit our website, join our waitlist or contact us through it. For this information, Transferlinkz is the Data Controller.

What we collect. When you join the waitlist, we collect your name, your email address and, if you choose to give it, your company name. When you contact us, we collect what you enter in the contact form or include in your email, such as your name, work email, company, the kind of business you run and your message.

Why we use it. We use these details to reply to your message, to send you a confirmation email, to contact you about early access to the Platform, and to keep a record of who has asked to hear from us. We do not sell them.

Our legal basis. Our legitimate interest in responding to enquiries and running our early access programme. Where you ask us to take steps before entering into a contract with you, the legal basis is taking those steps.

Where it is stored. Waitlist details are kept in a database run by our hosting and infrastructure providers. Messages sent through the contact form reach us as email, and the emails we send are delivered by our email provider, Zoho Mail. They act as our sub-processors (see section 5.2).

How long we keep it. For as long as we need it to stay in touch with you about early access, and no longer than is necessary (see section 8). We delete it when you ask us to.

Your choices. You can ask to be removed from the waitlist, or to see, correct or delete your details, at any time by emailing support@transferlinkz.com. See section 9 for all of your rights.

12. Changes to this policy

We may update this Privacy Policy from time to time.

Where changes are material, we will notify Users via the Platform or other appropriate means.

Continued use of the Platform constitutes acceptance of the updated Policy.

13. Contact

For any questions regarding this Privacy Policy or data protection matters, please contact:

support@transferlinkz.com